Orders can be cancelled within 24 hours from the moment you order.
1. Damaged Products: If you receive a damaged product, you are eligible for a refund. Please follow these steps to initiate the refund process:
Please note that the shipping charges incurred for the initial delivery will not be refunded, and a flat shipping fee of £20 will be deducted from the refund amount.
2. Missing Products: If any items from your order are missing, please contact our customer service within 24 hours of delivery. We will investigate the matter and take appropriate action to ensure you receive the missing item.
3. Restocking Fee: You are eligible for a refund on products other than damaged items. If you choose to return a product for reasons other than damage, a restocking fee of 7.99% will apply to the refund amount. This fee covers handling, processing, and restocking costs associated with the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once your refund is processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Purchased items are refundable and returnable within 30 days after purchase with our “No Questions Asked” policy. Please place your order with 100% confidence and satisfaction that it can be returned without asking for any reason for return.
If you have any questions or concerns about our Refund and Replacement Policy, please feel free to reach out to our Customer Support Team at support@trendyrobe.co.uk
Note: The information provided in this policy is subject to change without prior notice. For the most up-to-date version of our Refund and Cancellations Policy, please visit our website or contact our Customer Support Team. Our products are authentic true copies sourced and shipped directly from IRP & PRC.