We replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

Damaged Products: If you receive a damaged product, you are eligible for a refund. Please follow these steps to initiate the refund process:

  • If you receive a product that is damaged contact our Customer Support Team at support@trendyrobe.co.uk  immediately after receiving the damaged item.
  • Provide relevant details about the order, including the order number and a description or images of the damage.
  • After verifying the issue, we will process the refund for the product’s purchase price (excluding the shipping fee ) within 5-7 business days after approval.

There may be a slight difference between Web Mockup and Product You receive. Product Description and size guideline is mentioned on the website. Read it carefully before ordering. Our products are authentic true copies sourced and shipped directly from IRP & PRC.

Packaging Your Return

  • Returned items must be received within 30 days in original condition; washed, worn, or used items will be accepted.
  • Please include your invoice or a note with your name, address, and order ID# with the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once your refund is processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Purchased items are refundable and returnable within 30 days after purchase with our “No Questions Asked” policy. Please place your order with 100% confidence and satisfaction that it can be returned without asking for any reason for return.

*Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable.